This article explains how to correct the billing address on an existing invoice. The previous chapter explains how to [change the billing address for future invoices(/contract-and-prices/invoice/change-of-billing-address-and-company-renaming/).
Did you receive an invoice with an incorrect billing address, or with the VAT rate shown incorrectly due to an international sale? Do the following to request a correction:
Change billing address / company name for an existing invoice
First check whether we issued the invoice or our payment processing partner MyCommerce did, as follows: if the invoice lists MyCommerce or ShareIt as the invoice issuer, then MyCommerce issued it and only MyCommerce can change the invoice (see below).
If we issued the invoice:
Send us a short message via our contact form. Please include the corrected, complete billing address and the invoice number you want us to update.
If MyCommerce issued the invoice:
MyCommerce issued the invoice, so only MyCommerce can correct it. Proceed as follows:
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Open the following page:
www.mycommerce.com/shopper-support/ -
If you have a MyCommerce user account, click the “CUSTOMER SELF-SERVICE LOGIN” button on the page. Sign in to your account with your username and password.
If you do not have a MyCommerce user account, click the “FIND MY ORDER” button on the page. Sign in with the email address you used for the order and the last 4 digits of the credit card you used for the order.
- After you successfully sign in to your MyCommerce account, you will find a section to view past orders (usually at the top right under “My Account”). You can open the order. There should be a link/button to request a billing address change and/or add your VAT ID.
If there is no such option, the easiest way is to email MyCommerce with the new billing address and/or VAT ID. Send an email to MyCommerce customer service: “MyCommerceClientSupportEMEA@digitalriver.com”
If you still have trouble receiving the invoice, please let us know so we can check how we can help you.