If, when creating a user account or changing an email address, you see the error message that a user account with the specified email address already exists, you cannot create the user account.
If you do not find a user account for that email address in the employee overview, it means the person previously created their own user account. This user account is completely separate from your user group, so you do not see it.
To create a new user account with the desired email address, the existing user account must first be deleted. The owner of the user account proceeds as follows:
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Go to Timebutler and sign in (if not signed in automatically). If you no longer know the password, click the Forgot password link on the sign-in page.
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Click Settings > My profile at the bottom left.
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On the next page, click the Delete user account button and follow the instructions on the page to delete the user account. Note: this permanently deletes the user account and all associated data.
Once the user account has been deleted, you can sign in to Timebutler and create a new user account with the desired email address.