For data protection reasons, when you delete a user account, we remove it completely and irreversibly. However, we create backups of all data every 24 hours and keep these backups for a few days. The deleted user’s data may therefore still be present in the backups and can be restored from there.
To do this, we need to extract the data from the backup and import it into Timebutler. We also have to ensure that the data integrates without conflict with the existing customer’s data and is correctly linked and assigned. We charge for the effort involved in the restoration. You will receive a non-binding quote on request.
To check whether a restoration is still possible, we need the following information:
- The email address of the user account that was deleted and should be restored.
- The approximate date of deletion (ideally the exact date — we send an email to the admins when an account is deleted).
Send us a request via our contact form with these two pieces of information. We will then check free of charge whether the user account can be restored from the backups and let you know the cost of the restoration.