For data protection reasons, when you delete a user account, we delete it completely and irreversibly. However, we create backups of all data every 24 hours. We keep these backups for a few days. The deleted user’s data may still be present in the backups and we can restore it from there.
We then need to extract the data from the backup and import it into Timebutler. For this, we must restart Timebutler, so we can perform the changes only outside business hours. Finally, we must ensure that the data does not conflict with existing customers’ data and that we integrate and assign it correctly. We have to charge for the effort involved in the restoration. We will provide a non-binding quote upon request.
To check whether restoration is still possible, we need the following information:
1) The email addresses of the user account that was deleted and should be restored.
2) The approximate date of deletion (ideally the exact date: we send an email to the admins when you delete an account).
Send us a request via our contact form and provide the two pieces of information. We will then check free of charge whether the user account can be restored from the backups and we will inform you of the cost of the restoration.