If your company has new bank details and you want to change the bank details for the SEPA direct debit, or select a completely new payment method, proceed as follows:
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Sign in to Timebutler as an admin. Only admins are allowed to make this change. If you do not have an admin account in Timebutler, ask an admin to do it.
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Click Account balance > Account balance at the bottom left.
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On the page, in the Your billing address box, click the Edit details button.
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You will be redirected to our payment service provider, Stripe, where you can change the payment method details and save the changes. To change the SEPA bank details or select a new payment method, first save the new bank details / payment method, set it as Default, and then remove the old bank details / payment method.
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If we need a written SEPA direct debit mandate from you, Timebutler will notify you automatically and in good time.
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If your address or company name has also changed, update your billing address details as well.
Please note
Make sure that the correct bank details are entered in good time, at the latest one week before the next usage period is renewed. Changes to the bank details made too late can only be taken into account in the following month.
If you want to change the payment method, for example from SEPA direct debit to bank transfer (payment by invoice), please contact our support team with this request. We will make the change for you.