If a user does not receive any Emails from Timebutler, or only some Emails, there can be various reasons for this:
General causes
Email sending disabled
The affected user may have disabled email sending. Check whether [Email sending is enabled or disabled(/frequently-asked-questions/email-delivery/email-delivery-status/) for the user.
Email address incorrect or no longer valid
You may have entered an incorrect email address in Timebutler, or the email address is now invalid. Please check whether the email address is entered correctly and whether the mailbox still exists and can receive Emails. If the email address is incorrect, you can [change the email address(/frequently-asked-questions/user-accounts/change-email-address/).
Spam folder
Emails may be classified as spam and therefore delivered to the user’s spam folder. The affected user should check whether the Emails are in the spam mailbox.
Notification Emails about absence entries
No Email for self-entered requests
If a supervisor enters a request for one of their employees, Timebutler intentionally does not send the Email with the information about the new request, because the supervisor entered the request themselves. In the [edit history(/absence-management/settings/edit-history-of-absence-entries/) you can check whether the supervisor entered the request themselves.
Leave request not yet submitted
If an employee creates a leave request or another approval-required absence but does not set it to the status “Requested” and instead sets it to “In progress”, then the leave request remains with the employee and has not yet been submitted to the supervisor. In this case Timebutler does not send an Email, because the supervisor cannot approve the request yet. Check whether the request is in the status “Requested” or not yet submitted.
No Emails to supervisors when they have no approval rights
In “Global settings” (sign in as an admin, click “Settings” at the bottom, then “More..” below it, then “Global settings” at the top right) there is an option “Supervisors may approve requests”. If you disable this option, Timebutler does not send Emails to supervisors for new approval-required requests (but it still sends them to admins), because the supervisor has no approval rights.
Emails related to representative confirmation
Emails are sent only after the representative confirms
Timebutler does not necessarily send the notification Email to the supervisor immediately after a request is submitted. If in “Global settings” (sign in as an admin, click “Settings” at the bottom, then “More..” below it, then “Global settings” at the top right) the option “Send approval email to supervisors only after representative confirmation” is enabled, Timebutler does not send the Email immediately after submission, but only after the chosen representative has accepted the representation.
No approvals in representation by employee users
A supervisor is on leave and has selected a representative. If one of the supervisor’s employees submits an approval-required absence, Timebutler sends an Email to the supervisor to approve the request and also to the representative. However, Timebutler only sends the Email to the representative if the following conditions are met:
1) The representative must be an admin or a supervisor user. If the representative is an employee user, they do not receive an Email (among other reasons because employees have no authority to give instructions and generally may not approve requests).
2) In “Global settings” (sign in as an admin, click “Settings” at the bottom, then “More..” below it, then “Global settings” at the top right) the option “Representatives may approve requests” must be enabled.
3) If the requester has multiple supervisors assigned, Timebutler also does not send an Email to the representatives. Only if the requester has exactly one supervisor assigned does Timebutler send an Email to the supervisor’s representative.
Technical issues with mail delivery
Mail server refuses acceptance
In some cases the mail server refuses to accept Emails from Timebutler and does not deliver any of them. Please contact your IT or mail server admin and have them check whether Emails from Timebutler (timebutler.de) are possibly blocked or filtered out.
Sender blocked / blacklist
If the recipient has configured in their email program that Emails from our sender addresses user@timebutler.de and access@timebutler.de should be blocked or deleted, Timebutler also does not deliver the Emails. The user should therefore check in their email program whether they have set up such a block. The settings vary depending on the email program, so we cannot provide a specific click path here.
Other causes
In over 22 years, one of the above reasons has been the cause in almost every case where Emails were not delivered. If you still need further help, please contact our Support and also provide the email address for which the problem occurs. If this is your own email address, please also provide your phone number, because our email reply may also not be delivered.