If a user does not receive any emails from Timebutler, or only some emails, there can be various reasons.
General causes
Email delivery disabled
The affected user may have disabled email delivery. Check whether email delivery is enabled or disabled for the user.
Email address incorrect or no longer valid
An incorrect email address may have been entered in Timebutler, or the email address may no longer be valid. Check whether the email address is entered correctly and whether the mailbox still exists and can receive emails. If the email address is incorrect, you can change the email address.
Spam folder
Emails may be classified as spam and delivered to the user’s spam folder. The affected user should check whether the emails are in the spam mailbox.
Notification emails about absence entries
No email for self-entered requests
If a manager enters a request for one of their employees, Timebutler intentionally does not send the notification email about the new request, because the manager entered the request themselves. In the edit history you can check whether the manager entered the request themselves.
Vacation request not yet submitted
If an employee creates a vacation request or another approval-required absence but does not set it to the status Requested and instead leaves it in In progress, the request remains with the employee and has not yet been submitted to the manager. In this case Timebutler does not send an email, because the manager cannot approve the request yet. Check whether the request is in the status Requested or has not yet been submitted.
No emails to managers when they have no approval rights
In Settings > More… > Global settings (sign in as an admin) there is an option Managers may not accept absence requests. If you disable this option, Timebutler does not send emails to managers for new approval-required requests (but it still sends them to admins), because managers have no approval rights.
Emails related to substitute confirmation
Emails are sent only after the substitute confirms
Timebutler does not necessarily send the notification email to the manager immediately after a request is submitted. If the option Send approval email after substitute accepted is enabled in Settings > More… > Global settings (sign in as an admin), Timebutler does not send the email immediately after submission, but only after the selected substitute has accepted the substitution.
Send approval email after substitute accepted
A manager is on vacation and has selected a substitute. If one of the manager’s employees submits an approval-required absence, Timebutler sends an email to both the manager and the substitute. However, Timebutler only sends the email to the substitute if all of the following conditions are met:
- The substitute must be an admin or a manager. If the substitute is an employee user, they do not receive an email (among other reasons because employees have no authority to give instructions and generally may not approve requests).
- The option Approval for substitute, option 2, must be enabled in Settings > More… > Global settings (sign in as an admin).
- The requester must have exactly one manager assigned. If the requester has multiple managers assigned, Timebutler does not send an email to the substitute.
Technical issues with email delivery
Mail server refuses delivery
In some cases the mail server refuses to accept emails from Timebutler and does not deliver any of them. Please contact your IT or mail server admin and have them check whether emails from Timebutler (timebutler.de and timebutler.com) are being blocked or filtered out.
Sender blocked / blacklist
If the recipient has configured their email program to block or delete emails from our sender addresses user@timebutler.de / user@timebutler.com and access@timebutler.de / access@timebutler.com, the emails will not be delivered either. The user should therefore check their email program for such a block. The settings vary depending on the email program, so we cannot provide a specific click path here.
Other causes
In over 22 years, one of the reasons listed above has been the cause in almost every case where emails were not delivered. If you still need further help, please contact our Support and include the email address for which the problem occurs. If this is your own email address, please also provide your phone number, because our email reply may also fail to reach you.