If you have subscribed to the Timebutler calendar in your own calendar (for example, Outlook, Google Calendar, etc.), absences from Timebutler will automatically synchronize to your own calendar. If there are entries in Timebutler that are not displayed in your own calendar, i.e., the calendar is not updated or not fully updated, this can have the following causes:
1) Incorrect absence status
The missing entry is not in the status “Processing completed” or “Approved”. Only entries with these two status values are synchronized. For example, if the missing entry has the status “Requested”, it is intentionally not synchronized.
2) Not synchronized yet
The missing entry was only recently entered or approved in Timebutler. The third-party calendar (Outlook, Google Calendar, etc.) decides on its own when and how often it synchronizes with Timebutler. You cannot change or view this interval. It can therefore take minutes to several hours until changes in the Timebutler calendar are also visible in your calendar. Wait a few hours and then check whether the entry was synchronized to your own calendar.
3) Employee not selected
The missing entry may belong to an employee whose entries you did not subscribe to in your own calendar. For example, an admin can subscribe to the entries of all employees, the entries of their own team, or only their own entries. If the admin subscribes to their team’s entries, entries from other employees are not synchronized. So if the missing entry comes from a user who is not in their team, the entry is not synchronized.
To make sure you chose the right settings, delete the calendar in your third-party calendar (Outlook, Google Calendar, etc.) and [subscribe to the Timebutler calendar again(/frequently-asked-questions/calendar/sync-with-calendar/).
4) Absence not selected
When subscribing to the Timebutler calendar, you have several options, including selecting the absence types to subscribe to. If the missing entry has an absence type that should not be subscribed to, this entry is intentionally not synchronized.
For example, if you enabled synchronization only for vacation, training, and business trip, a home office entry will never be synchronized.
To make sure you chose the right settings, delete the calendar in your third-party calendar (Outlook, Google Calendar, etc.) and [subscribe to the Timebutler calendar again(/frequently-asked-questions/calendar/sync-with-calendar/).
5) Synchronization stopped
In rare cases, your own calendar may have stopped or disabled updates. Occasionally the problem even occurs after synchronization has worked without issues for months or years.
Unfortunately, with most calendar providers there is no way to check if / when the updates took place, so you cannot determine whether the update was stopped. The only option is to delete the subscribed calendar and [subscribe again(/frequently-asked-questions/calendar/sync-with-calendar/).