If you have subscribed to the Timebutler calendar in your own calendar (for example, Outlook, Google Calendar, etc.), absences from Timebutler will automatically synchronize to your own calendar. If there are entries in Timebutler that are not displayed in your own calendar — i.e. the calendar is not updated, or not fully updated — this can have the following causes:
1) Incorrect absence status
The missing entry is not in the status Processing completed or Approved. Only entries with these two status values are synchronized. For example, if the missing entry has the status Requested, it is intentionally not synchronized.
2) Not synchronized yet
The missing entry may have been created or approved in Timebutler only recently. The third-party calendar (Outlook, Google Calendar, etc.) decides on its own when and how often it synchronizes with Timebutler. You cannot change or view this interval. It can therefore take from a few minutes up to several hours until changes in the Timebutler calendar become visible in your own calendar. Wait a few hours and then check whether the entry has been synchronized.
3) Employee not selected
The missing entry may belong to an employee whose entries you did not subscribe to. For example, an admin can subscribe to the entries of all employees, the entries of their own team, or only their own entries. If the admin subscribes only to their team’s entries, entries from other employees are not synchronized. So if the missing entry comes from a user who is not in that team, the entry is not synchronized.
To make sure you chose the right settings, delete the calendar in your third-party calendar (Outlook, Google Calendar, etc.) and subscribe to the Timebutler calendar again.
4) Absence not selected
When subscribing to the Timebutler calendar, you have several options, including selecting the absence types to subscribe to. If the missing entry has an absence type that you did not subscribe to, it is intentionally not synchronized.
For example, if you enabled synchronization only for vacation, training, and business trip, a home office entry will never be synchronized.
To make sure you chose the right settings, delete the calendar in your third-party calendar (Outlook, Google Calendar, etc.) and subscribe to the Timebutler calendar again.
5) Synchronization stopped
In rare cases, your own calendar may have stopped or disabled updates. Occasionally this happens even after synchronization has worked without issues for months or years.
Unfortunately, with most calendar providers there is no way to check if or when updates took place, so you cannot determine whether the update was stopped. The only option is to delete the subscribed calendar and subscribe again.