Frequently Asked Questions

Absences reduce target working time Access restriction by IP address Activate the time tracking terminal Add Christmas Eve, New Year's Eve, Women's Carnival Day, and more Add profile picture Additional information for the eAU Alternating weekly workdays Assign multiple supervisors Automatic deletion of unused user accounts Automatic session sign-out Break rules for night shifts Bulk import of time entries Carry over remaining leave and overtime Change billing address and company name Change email address Change password Create or change a department or location Default Project and Category Delegate feature Delete department or location Delete user account Disable Two-Factor Authentication (2FA) Disable email delivery Download calendar view for Excel Download invoice Either time tracking or the overtime feature Electronic certificate of incapacity for work (eAU) Email delivery status Emails are not delivered Employee rejoining the company Enable 2FA for all employees Enable SSO for all employees Enable Two-Factor Authentication (2FA) Enable email delivery Enable time tracking for employees or departments Enter unpaid leave Enter vocational school - recurring entry Error message Email address already exists Expiration of remaining vacation Forgot your password Former employees Geofencing, limit the time clock to an IP address Have invoices sent automatically Holiday and weekend premiums Hourly vacation balances - record vacation in hours Hours for hourly employees Merge multiple locations or companies Missing invoice Monthly target working time and mini-jobbers Multiple departments or locations for one employee Multiple locations, multiple workspaces Multiple substitutes Notify employees about remaining vacation Only the overtime feature or the time tracking feature Overtime time off, no deduction in the working time account Paid-Out Overtime (Time Tracking) Partial-day sickness Problems logging in Problems signing in with 2FA Project favorites Public holiday rules for additional countries Public holidays Record absences by the hour Record maternity protection, parental leave, educational leave, and other absences Restore a deleted user account Send welcome email Shift planning and duty roster Short-time work Single Sign-On (SSO) with Microsoft, Google, Slack, OAuth and Azure Special leave Split companies or locations Support and contact options Switching from the overtime feature to time tracking Sync with calendar Sync with calendar - Outlook error message Sync with calendar - causes of errors Sync with calendar - restriction for employee users Time Clock Stop at Midnight - Night Shifts Time tracking terminal PIN only with email address Transfer remaining vacation and overtime to the following year Two-Factor Authentication (2FA) Vocational school and working time Yearly calendar across multiple employees